Technical support is only available to existing customers. If you have not purchased our plugin yet, please contact our pre-sales department who will be happy to assist you with any technical or non technical enquiries.

Troubleshooting Tip
If you are experiencing a problem when using wp-member, you should deactivate all other plugins, activate the default wordpress theme and check to see if the problem is still there. Most problems are caused by other plugins incorrectly controlling settings that wp-member uses.

Contact Technical Support Team
Please select your current support package so that we can correctly direct your support request.

No Support Package
Please select this option if you do not have an active support package.

Standard Support
Standard Support is provided with most purchases, unless you ordered the no support version.

On Demand Support
Extended support package.

Total Support
Extended support package.

When opening a support ticket you may need to provide both blog and ftp login details so that we can investigate the problem you are experiencing. Before submitting a ticket, please make sure you have an up to date backup of your sites files and database.