We have updated our terms and conditions to clarify some areas and add extra terms for new products and services. More updates will be coming soon to re-order our terms and to ensure they are reader friendly and easy to understand.
In the past we had allowed support tickets to be opened via e-mail, however this option has in most cases created a delay in average resolution times. When a support ticket is opened via our support system, the user is asked a number of questions to allow the ticket to be correctly directed and have the required information. When a ticket is opened via email, it does not do this and in most cases, our first reply to these tickets is a request for information that would have been obtained had the ticket been opened via our support system.
To improve our support system and reduce response and resolution times, we are now only allowing tickets to be opened online via our support page which is linked from every page and website we have. This will ensure that we have all the information we require to immediately address the concerns or questions outlined in the support ticket.
Customer service, billing and other non support departments are unaffected. These changes only apply to support departments.
We have recently moved to a new server to provide extra redundancy and improve performance. Today our new server was set to UTC (Coordinated Universal Time), which is a standard for most servers.
Coordinated Universal Time (UTC) is a time standard based on International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation.UT1, which is mean solar time at the Royal Observatory, Greenwich. Leap seconds are used to allow UTC to closely track.
When using our servers, you may notice some minor time differences when viewing times during the switch, but this should not cause any problems. If you do experience any time related problems with your hosting account or your customer account on our server, please contact our support team by clicking on the support link at the top of every page to report the issue.