In the last few months we have noticed a minor reduction in the performance of our client area of around 1-2ms. Our client area is where all accounts are managed, orders placed and processed, support requests handled and a lot more.
This is primarily due to the huge size of the database. To improve the performance, we applied a new process for support tickets that were older than 48 hours. This would close the support ticket and archive it to save space. If you need to reply to a closed ticket, you can simply reply as normal and the ticket will be reopened.
We ran this process for the first time on 22nd September and it closed all tickets that were older than 48 hours. As this was the first time, it included tickets that were a lot older than 48 hours. As such, if you have ever had a ticket with us, you will have likely been emailed per ticket to notify you that the ticket has been closed. If you have received a few e-mails, we apologise and it will never happen again as tickets will be checked and closed every day from now on.
If you have any questions, please contact us using the support link in the menu at the top of every page.