We have staff all over the world. Three of which are from the Philippines, two of these are located in manila where they have had the worst flooding in a decade with an unbelievable 1 month of rain in just 6 hours. We have contacted one of our staff in manila, but the second has been on the roof of her house for 2 days before her cell phone cut out. Presently, we have no idea where she is and assume that she is still on the roof of her house. In the area that she lives there is a high probability of a massive landslide with such a high level of rain in just 6 hours.
We have been scrambling to provide continued levels of support to all our customers without interruption as well as locating and talking to all members of our support team who are in manila.
You can read the latest details of the situation in manila via the main BBC news story located here: http://news.bbc.co.uk/2/hi/asia-pacific/8277018.stm
The red cross is asking for anything that you can possibly spare. You can read more about how you can donate to the red cross here:
Due to the severe flooding in manila, we may take a little longer than expected to reply to any support requests, but as always we will do everything that we can to provide full replies within 24-48 hours.